Return and Refund Policy If you are dissatisfied with your order for any reason, please contact our customer service department within 15 days of receipt using the instructions on the 'Contact Us' page. If an exchange or return is necessary, please send your items to the address below. The value of the items will be refunded to the original credit card used. Shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below, and include a copy of your original invoice: CollegeSportsGlass.com Attention: RETURNS Department 1902 Aerotech Drive Suite 120 Colorado Springs, CO 80916